At TripX, we aim to provide our customers, and our clients customers in cases where we are “Technical Producer”, with the best & most affordable travel experience we can give them, and in order to do so, we need to collect some personal information.
GDPR (General Data Protection Regulation) is the EU’s new data protection act valid for all member countries. From May 25, 2018, it will replace PUL (Personal Data Act).
For us, it is evident that you as a customer should know what, how and why we gather, handle and for how long we save your information – you can find the answers to all of this below.
Gathering personal information is done in order to be able to deliver the promised product to the customer. For this, we only collect the necessary data.
Using personal information must have a specific purpose and the customer’s consent covers only those purposes that have been defined.
Title, name and date of birth are used to ensure that a booking can be made and that tickets may be issued.
Address, email address, IP address and phone number are used in order to
The passport number is used
Social security number is used for
Medical certificates are used,
Bank account number, credit card number or debit card number are used to
Cookies are used to
No other information is collected, and no information will be used other than for purposes listed above.
All the specified information and all consents are collected digitally during the booking and payment process when the customer
Name, email address and phone number will also be collected if the customer uses the form on the websites to send us a direct question.
When calling customer service, the customer’s phone number will be registered.
Medical certificates will be collected digitally in case the customer has bought the additional service of cancellation protection, and the customer sends a scanned copy of the medical certificate to email@example.com . As soon as the matter is closed, the information will be deleted.
The bank account number and email address will be collected if the customer files a complaint on parts or the whole trip after the purchase of the additional service cancellation protection and confirms this as well as provide the relevant bank information under the tab “Your Booking. As soon as the issue is resolved, the information will be deleted.
Consent and collection to use the customer’s email address, for sending of information about new travel destinations, products and campaigns, may also be collected separately if the customer actively opts for it on the websites.
Consent and personal information will be saved for two years after which the information will be released unless the customer has given new consent before the final date.
Name, address and bank account number will also be collected separately during the invoicing process. Information on invoices and proof of payment will be saved in TripX financial system for seven years in accordance with the Accounting Act. After this date, the information will be deleted.
The use of personal information is based on the
TripX has chosen to work with certain selected partners and on some occasions, we must share certain personal information with them in order to deliver the product we promised to our customers.
Our partners are mostly active in the areas of air travel, hotels, transportation and marketing.
All customers have the right to get
6.1 Access to their personal information
It is possible for the customer to get access to the individual personal information that TripX has collected and saved regarding him/her free of charge.
If this is required, TripX will send a digital file of this personal information directly to the client
6.2 Correcting inaccurate personal information
If any personal information, which has been approved by the customer, has been saved inaccurately by TripX, the customer has the right to get those errors corrected free of charge.
If this is requested, TripX will send a digital file of the client’s updated personal information.
6.3 Deleting personal information
The customer has the right to, if he/she wishes to, have their personal information deleted, and this shall be done
The customer cannot demand to get information deleted that TripX needs to keep, in order to obey the law, such as all that accounting information which needs to be saved for at least seven (7) years according to the Accounting Act.
6.4 Object to personal information being used for direct marketing or automatic profiling
Direct marketing and/or so-called automatic profiling without consent is prohibited by law, and any customer who feels that he or she has been subject to this due to information collected by TripX, has the right to file a complaint.
Customer inquiries regarding all matters stated above should be sent by email to firstname.lastname@example.org
General questions regarding TripX´s data protection should be sent to email@example.com